Refund policy

RETURN & REFUND POLICY

At First Always, return eligibility depends on the type of merchandise purchased.

The Closet – Pre-Owned & Resale Items
All items from The Closet are final sale due to their pre-owned, one-of-a-kind nature. We make every effort to accurately describe condition, size, measurements, and any noticeable flaws.

If an item arrives damaged, incorrect, or materially different from its listing, contact hello@firstalways.co within 7 days of delivery with your order number and photos. Approved claims may be eligible for a replacement, when available, or a refund to the original payment method.

First Always Jewelry & New Merchandise
Eligible new merchandise may be returned within 14 days of delivery for store credit only.

Items must be unworn, unused, in original condition, and returned with original packaging, tags, and accessories when applicable.

Final Sale Items
Earrings and other pierced jewelry are final sale for hygiene reasons. Items marked Final Sale are also not eligible for return or store credit.

Return Shipping
Customers are responsible for return shipping unless the return is due to an error by First Always or the item arrived damaged or defective. Original shipping charges are non-refundable.

Store Credit
Approved eligible returns will be issued as First Always store credit. Store credit cannot be redeemed for cash except where required by law.

Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or shipped.

Questions or return requests may be sent to hello@firstalways.co.