Shipping
Orders are typically processed within 1–2 business days. Once your order has shipped, you will receive an email with tracking information.
Shipping rates and estimated delivery times are displayed at checkout.
Please make sure your shipping address is correct before completing your order. First Always is not responsible for delays caused by the shipping carrier or incorrect addresses provided at checkout.
LOCAL PICKUP
Free local pickup is available in Roswell, Georgia. Select Pickup at checkout. You’ll receive an email when your order is ready along with pickup details. Orders are typically ready within 24 hours.
LOCAL DELIVERY
Local delivery is available within the Roswell area for orders of $30 or more. Delivery is $5 within the eligible delivery area. If your address qualifies, the Local Delivery option will automatically appear at checkout. Orders are typically delivered within 1–2 business days, and we’ll contact you to coordinate delivery.
Returns
We want you to love your First Always purchase.
Returns are accepted within 14 days of delivery. Items must be unworn, unused and in their original condition with all original tags attached.
Final sale items, jewelry and accessories are not eligible for return.
Customers are responsible for return shipping costs unless an item arrives damaged or you receive an incorrect item.
Original shipping charges are non-refundable.
To request a return, please contact us before sending your item back. Additional return instructions will be provided once your request is approved.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery and include your order number and photos of the item so we can make it right.