Do you offer local pickup?
Yes. Free local pickup is available in Roswell, Georgia. Select Pickup at checkout, and you’ll receive an email when your order is ready along with pickup details.
Do you offer local delivery?
Yes. Local delivery is available within the Roswell area on qualifying orders. If your address is within the delivery area and your order meets the minimum, the local delivery option will appear automatically at checkout.
Can I make an offer on a pre-loved item?
Absolutely. Reasonable offers are welcome on most pre-loved items in The Closet. If you see something you love, feel free to contact me with the item name and your offer. First Always jewelry and other new merchandise will not be eligible for offers.
When will my order ship?
Orders are typically processed within 1–2 business days. Once your order ships, you'll receive an email with tracking information.
How do I know what size to order?
Sizing can vary by brand and style. Please review the product description for available sizing and fit information. When measurements are available, we'll include them in the listing.
Do you restock sold-out items?
Some styles may be restocked, while others are available only in limited quantities. If you love something, we recommend grabbing it while it's available.
What is your return policy?
Eligible items may be returned within 14 days of delivery in their original, unworn condition with tags attached. Final sale items, jewelry and accessories are not eligible for return. Please see our Shipping & Returns page for complete details.
Can I change or cancel my order?
We begin processing orders quickly, so changes or cancellations aren't always possible. Contact us as soon as possible after placing your order and we'll do our best to help.
What if my order arrives damaged?
Please contact us as soon as possible with your order number and photos of the damaged item. We'll work with you to make it right.
How can I contact First Always?
Use our Contact page to send us a message. We'll get back to you as soon as possible during normal business days.